How to Hire Quality Servers and Waitstaff


Catering Equipment -There's been tons of situational comedy on TV and in movies over the years about people pulling pranks in the kitchen on unsuspecting and rude restaurant guests. It might be laughable as entertainment but it's certainly not welcome when you're actually trying to run a professional catering business and you're dealing with seedy waiters. To avoid dealing with ugly situations you need to hire staff with strong and positive character traits along with a can-do attitude in the back and the front of the house.

Don't fall into the trap of focusing on skills, Chafer -because skills can be learned. As you scout for wait staff you want to focus on the attitude of the individual. A server with a great attitude can turn even the ugliest of guest relations issues into a simple and easily-remedied problem. Ideally you want a server who can shine no matter the time of day. To find them, use these for tips and build yourself a killer team.

Chafers -Keep Your Eyes Open - The world is full of people who could potentially be excellent wait staff, and every time you do business with someone they have the opportunity to show off their customer service. If you happen to run into someone that offers stellar service, then provide your card and ask them to give it to anyone they know with similar customer service skills. They might just take you up on the offer themselves, and you've done it in a way that's not direct poaching.

Hire Servers Who Smile - If you haven't learned by now, the behavior you see during the interview is often the employee at their best. They're putting their best foot forward and you're rarely going to see a consistent display of what you're getting in the interview. With that said, if they're smiling during the interview then don't bother. You can't teach smiling, people have to want to smile.

Ask Important Questions - During the interview you might be tempted to ask hypothetical questions about customer service, Catering Equipment -but don't do that. If you want to hire people with great customer services skills to serve during catering events, then ask them about their own experiences with good and bad customer service. If you know what they expect from businesses then you have a feeling for how they would typically perform.

Real World Tests - If you get a few great applications, then give them $10 out of your own pocket and tell them to go spend it. Whether its in your restaurant or in another business it doesn't matter. Some leave and never come back, others return and give you a complete rundown of their experience. Hire the ones that give you a rundown of the experience as well as the change.

Empowering your Employees - Hiring the right employees is only the first step toward achieving really great customer service. If you want to shine during catering events then you need to empower your employees to represent you and do what it takes to make guests happy. This way you don't spend all

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